1. Information We Collect
We may collect the following types of personal information:
Information You Provide
When you interact with our website, we may collect:
- Full name
- Billing and shipping addresses
- Email address
- Phone number
- Company name (if applicable)
- Order information
- Payment details (processed securely through our payment providers)
- Account login information
- Product reviews and comments
- Information submitted through contact forms
Information Collected Automatically
When you browse our website, we may automatically collect:
- Pages visited
- Time spent on pages
- Referring website
- Cookie information
- Website usage statistics
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Deliver purchased products
- Provide customer support
- Respond to enquiries
- Create and manage your customer account
- Process refunds and returns
- Improve our website and services
- Personalise your shopping experience
- Detect fraudulent or suspicious activity
- Comply with legal obligations
- Send order confirmations and shipping updates
- Send promotional emails (only if you have subscribed)
3. Payment Information
For your security, Attira Living does not store your complete payment card information.
Payments are securely processed through our trusted payment gateway providers. These providers process your payment information in accordance with their own privacy and security policies.
4. Cookies
Our website uses cookies and similar technologies to:
- Keep items in your shopping cart
- Remember your preferences
- Improve website performance
- Analyse website traffic
- Enhance your browsing experience
You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
5. Marketing Communications
If you subscribe to our newsletter, we may send you:
- Product updates
- Promotions
- Special offers
- News about Attira Living
You may unsubscribe at any time by clicking the “Unsubscribe” link included in our emails.
6. Product Reviews
If you submit a product review, the information you choose to publish (such as your name and review content) may become publicly visible on our website.
Please avoid including sensitive personal information in your reviews.
7. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information with trusted third parties only when necessary to operate our business, including:
- Payment gateway providers
- Shipping and courier companies
- Website hosting providers
- Email marketing service providers
- Website analytics providers
- Government authorities where required by law
These service providers only receive the information necessary to perform their services.
8. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
9. Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Comply with legal obligations
- Resolve disputes
- Maintain business records
When no longer required, your information will be securely deleted or anonymised.
10. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent
- Object to certain processing activities
- Request a copy of your personal data
To exercise these rights, please contact us using the details below.
11. Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those external websites. We encourage you to review their respective privacy policies before providing any personal information.
12. Children’s Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.
The updated version will be published on this page with the revised “Last Updated” date.
Your continued use of our website after any updates constitutes your acceptance of the revised Privacy Policy.
14. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us through the contact information available on the Attira Living website.
We will make reasonable efforts to respond to your enquiry as soon as practicable.